Refund policy

Returns and 60-day guarantee

You may request a return within 60 days of delivery. If more than 60 days have passed since delivery, we cannot offer a return or exchange unless required by applicable law.

To start a return, contact us using the details shown in our Contact Information policy. Please include your order number and the reason for your request. Do not send an item back before receiving return instructions.

Eligibility

Return the product clean and with all supplied parts and accessories. Reasonable handling needed to evaluate the product does not automatically make it ineligible. Items damaged through misuse, neglect, accidental damage or use contrary to the product instructions may be refused.

Gift cards, downloadable products, perishable goods and opened personal-care goods are not returnable unless they are faulty or applicable law provides otherwise.

Damaged, defective or incorrect items

Inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us as soon as possible with your order number and clear photos so we can assess the issue and arrange an appropriate solution.

Refunds

We will notify you after the return has been received and inspected. If approved, the refund will be issued to the original payment method. Your bank or card provider may require additional processing time before the credit appears.

Exchanges

Exchanges are available for eligible items. Contact us within the 60-day window so we can confirm availability and provide instructions.

Return shipping

Unless the item is damaged, defective or incorrect, return shipping costs are the customer’s responsibility and are non-refundable. Use a tracked service for higher-value returns and keep the shipping receipt until the return is completed.

This 60-day guarantee is in addition to any rights you have under applicable consumer law.